2. Subject of the agreement

2.1 The present travel services agreement is referring to the judiciary connection between WORLD LIFETIME JOURNEYS LTD and you as the client/customer/tourist. The subject of the agreement is the Selling by us of the travel services present in the package/itinerary chosen by you; Attached to the confirmation email, that you will receive from us, besides the Confirmation Invoice is the chosen Package/Itinerary and other details. We also need to receive from you before we fully confirm your holiday, copies of the original National IDs, Passports and other details that we request. The Agreement becomes valid, once you as the client/customer/tourist have chosen a package/itinerary (through phone and e-mail, fax or by post) and accepted it during the payment process. Also, attached to the Confirmation Email depending on a case to case basis, will be the deposit payment receipt and later on will be the Full Payment Receipt;

2.2 Included in this Agreement for the chosen Holiday Package/Travel Services is not only the Lead Name/Client, the one who accepts this Travel Services Agreement or the Terms and Conditions, but also all the persons who will be travelling and who’ll be included in the Package/Itinerary whom names, surnames and passports will be mentioned at the time of booking;

2.3 The Lead Client or Lead Name is responsible and agrees to provide us with the full and accurate information about all persons that are travelling, including any changes that is made to the booking. Also, the Lead Name confirms that all the persons included in the travelling party and those who are added at a later stage, accept these terms and conditions and will be bound to them and all the other information that is present on our website and in our flyers, brochures and/or posters etc.;

2.4 To process the booking of all the travel services included in the chosen Package/Itinerary, WORLD LIFETIME JOURNEYS can ask for a deposit which can be up to 100% of the package/itinerary price. The deposits for the holiday packages that we offer start from only £75 pp (the exact deposit required will be confirmed depending on your case) and are not refundable once they are paid. If any of the travel services present in the package/itinerary cannot be confirmed or are already fully booked, we will offer you a similar alternative;

2.5 Once we received your payment and you receive the final confirmation invoice from us by email, the chosen holiday package/travel arrangements are fully confirmed. Also, if the time until departure is more than 1.5 months, if needed we will send you by post to the address you provided in the booking form, the following documents: Confirmation Invoice for your deposit that you paid or for the whole amount of money, a copy of this present contract or Terms and Conditions that you accept at the time of booking before making the first payment and if you took travel insurance and cancellation policy through us, we will send you also the documents for these. If the time is short until departure day and the whole amount of money is due to be paid, once you paid in full or we collected the money automatically from your account, we will send you by email or post another confirmation invoice for the whole amount. When time for departure is approaching, usually at least 2-3 weeks before (depending on situation) we will send you by email or post the booking confirmation with any relevant travelling documents such as vouchers. When applicable, the ATOL Certificate will be provided immediately after booking with us. It is necessary to print the travelling documents and take them with you in your holiday;

2.6 Please note that we are agents of our partners and suppliers of travel services such as flights, accommodation (hotels, hostels, camping sites, resorts, pension etc.), car hire, transportation and any excursions, so your present contract or terms and conditions extend to the contract of the supplier of those services;

2.7 In the unwanted event that you as the Lead Name or any other travelling person from your party/booking is trying to cheat or deceive us, to provide fraudulent or false information at any time regarding your booking or you try to make a fraudulent payment, we reserve the right to ban you from travelling with us, report you to the authorities, cancel your holiday without any notice or refund. This also applies to persons that are already banned from travelling with WORLD LIFETIME JOURNEYS;

3. Terms for Payments, Deposits, Price, Ways to pay and Financial Protection

3.1 The total price of the chosen holiday package/itinerary is clearly shown on the Quote you received from us or on the website with our written confirmation. It includes the total cost of the travel services/arrangements, our commission plus VAT and there are no hidden fees.

The non-refundable deposit starts from only £75 pp and can be up to 100% of the total cost. Usually for longer or expensive holidays the deposit is 50% from the total price of the holiday package/itinerary, but the total amount payable for deposit it will be communicated to you before booking. Deposit or the total cost of the travel services/holiday package (depending on the total price of the package) is payable by Bank Transfer, by Card over the phone, by Link (we usually send you a payment link that you need to follow in order to finalise the payment) or by Online Payment immediately after accepting this Travel Services Agreement or after you receive from us the Payment instructions. All the payments are handled by our official partner which acts as a Payment Gateway for all our payments. Then, your money will go straight away into our Trust Account that is opened through the Travel Trust Association that we are members of (Membership no. Q5786). The remaining payment balance to be paid in full two months before the start date of the holiday package, but this depends on the situation (it will be communicated to you at the time of booking). For example, trips that require a large amount of time to be booked in advance will usually require the full payment to be settled down a minimum of three months before the start of your holiday. As for City Breaks or European Holidays sometimes you can pay the full amount until one month before the start of the holiday or in some cases less than that.

EARLY BIRD BOOOKING Discount of usually 10% (sometimes 15%. Please check for any individual package) is applying for most of the packages/itineraries that are booked 5 or more months in advance and the full payment is received 2.5 months before the initial date of the trip. Please note that for some destinations it is important that you will book a minimum of 3-4 months in advance. For those destinations you will need to book a holiday and pay a deposit, 8 or more months in advance and the full payment to be received 3.5 months before the initial date of the trip in order for the EARLY BIRD BOOKING discount to be applied. If you decide to pay the full amount at once and you book 6 or more months in advance, you will receive the 10% (sometimes 15%. Please check for any individual package) straight away.

In the situations when the client wants to buy the holiday package with a very short time before commencing of the holiday (depending on the destination, but usually until one month before start of the holiday), then he/she has to pay the full amount straight away.

3.2 The Client/Customer/Tourist accepts and is obliged to pay the whole amount for the chosen Holiday Package/Itinerary. The money will be paid by Bank Transfer, by Card over the phone, by Link or by Online Payment. The Bank commission and/or transfer charges for any transaction will be supported by the Client.

3.3 The tourist will pay to WORLD LIFETIME JOURNEYS in BRITISH POUNDS, EURO or US DOLLARS at the daily currency exchange of the Bank of England.

3.4 The total price of the Holiday Package/Itinerary can be decreased or increased after its initial purchase, only if one of the following situations happen:

1. There is a decrease or increase in the cost of transport (here we include all types of transport used in the whole holiday), including the cost of fuel;
2. There is a decrease or increase in the fees we need to pay for arranging the travel services, for the tourist embarking or disembarking in ports and airports or for the tourist fees;
3. There is a decrease or increase in the currency exchange of the chosen package/itinerary;
4. There is a decrease or increase in the travel services provided by the Government of the country destination (e.g Change of prices for entrance in a National Park)

In any such cases as above, WORLD LIFETIME JOURNEYS is entitled to ask for extra charges or to directly charge the credit/debit card (not before informing the client about the situation).

3.5 In the event of increasing the total package/itinerary price with more than 10%, regardless the reasons, the client/customer/tourist has the possibility to refuse to proceed with the holiday. In this situation, WORLD LIFETIME JOURNEYS and its partners must refund to the client the whole amount paid for the travel services of the package/itinerary, inclusive of commission or to offer an alternative holiday of similar value. If you fail to respond to the increase in price within 10 days from the moment you receive from us the price update, you will be liable for paying the increase (money difference). There might be situations when the holiday package/tour that you chose and agree to pay for, has a reduced price or is sold on a promotional discounted price. In these situations, you have to pay the initial full price without being entitled to any refund.

3.6 If the full payment is due on the date that the customer was informed of (stated in the Confirmation Email or Invoice), but the client hasn’t paid in time the remaining money for the holiday package/itinerary, he/she has to pay every day, a Late Payment fee of 0.5% (for each day of late payment) from the remaining amount to be paid.

3.7 Please note that if you still didn’t pay in full the amount for the booked holiday package/travel services until one month (sometimes 2 months) before they are supposed to start, we have the right in the first instance to automatically collect the remaining amount of money from the credit/debit card used to pay the deposit and lastly to cancel the holiday and keep all money that were paid until that date.

3.8 If the client/customer/tourist decides to cancel the booking/holiday package/itinerary after the initial deposit or full payment was made, then Cancellation Fees will be payable. (We can consider as Cancellation, also if the number of clients/customers/tourists are reduced or if the number of nights spent in one place are reduced as well). Please read carefully the Cancellation Policy we sent you via e-mail or the Cancellation Policy for each country/destination before accepting this Terms and Conditions/Travel Services Agreement.

3.9 We are required by the Package Travel Regulations 2018 to provide you with security for all the monies that you pay. Also, this extends to your ATOL protected air package holidays that you book from us and for the unwanted event of our insolvency. First of all the security comes from the fact that your monies will be deposited and held into a Trust Account operated by the TTA (Travel Trust Association, part of The Travel Network Group). You can verify our Membership with the TTA by typing our Membership No. Q5786 using the following link https://www.thetravelnetworkgroup.co.uk/verify_member. Also, your 100% Financial protection comes from the ATOL administered through the same Travel Trust Association and obtained from the CAA (Civil Aviation Authority) which only applies to flight inclusive holidays/packages where at least one flight must depart or arrive in the UK. Together with the Confirmation Invoice for your Payment, when applicable you will receive the ATOL Certificate. This is to ensure you that you are fully protected and in the unwanted situation of our insolvency, the CAA will do all the necessary steps to get you back home without being left stranded abroad. Also, will arrange to refund any money you paid us for an advanced booking (if not travelled yet).

3.10 All the services listed on the ATOL Certificate that you’ll receive from us (when applicable), will be provided to you (or a similar alternative). If our partners and/or suppliers stated on your ATOL Certificate or we cannot provide you with the services listed, because of insolvency, the CAA or the Trustees of the Air Travel Trust will help with the payments under the ATOL Scheme. You agree to totally assign to the CAA or those Trustees in return for the payment provided, all the claims and disputes against us or our partners/suppliers as a result of the non-provision of services. You agree to be re-assigned to the company or organization that paid you the sums you have claimed under ATOL scheme. It is a requirement to have with you on your holiday the ATOL Certificate, Travel Documents and any other important documents that you might need. Also, optionally you can carry with you the Holiday Package Itinerary, Confirmation Invoice and other documents related to your booked holiday.

3.11 Prices present on our website or in our flyers, brochures and/or posters etc. are for your guidance only. We have the right to change the price of each travel service/ holiday package at any time, but not those that the client already booked. The prices are correct at the time they were implemented on the website or printed on flyers, brochures and/or posters etc. However, they can vary depending on the situation, departure airport and departure date. Always check with us to see the last updated price before you book. We will then confirm the price with you before the contract and payment are concluded. The prices are calculated including all the travel services stated in each holiday package, plus any other fees that are payable by us to our partners and suppliers. All travel services present in each holiday package/tour that we offer are subject to availability so please check with us first.

3.12 On top of the Holiday Package Price, the client/customer/tourist must pay any local city taxes, government taxes, bed levy taxes and other fees that are required in certain destinations and those are usually payable at the hotel/resort (accommodation place). For any payments that you need to make or are due to be made, please get in touch with us and we will help you settle down the payment. Please keep in mind that if you decide to cancel your holiday after it has been booked and deposit was paid, you will lose the deposit and incur cancellation fees as per each individual situation.

3.13 Starting with 13^th January 2018, you are no longer charged any fees if you decide to pay for your holiday using a credit or debit card.

4. The Rights and Obligations of World Lifetime Journeys

4.1 In case WORLD LIFETIME JOURNEYS needs to modify or change any main/important details of this travel services agreement, we must notify you as the client/customer/tourist as soon as possible but usually within 7 working days. Please see Article 7, Points 7.14, 7.15 and 7.16 in regards with the possible changes we can make to your holiday package arrangements.

4.2 WORLD LIFETIME JOURNEYS can change the accommodation place, the restaurant or the initial type of transportation with similar ones or of a superior quality if we have valid reasons to do so, informing the client before the holiday package has started (if possible) or during the holiday and this will not be a valid reason for cancelling the holiday.

4.3 WORLD LIFETIME JOURNEYS can cancel in time the paid holiday package/itinerary if we have valid reasons to do it. Refunds will be made conform with the Cancellation Policy which you will be informed of.

4.4 In case that after the holiday package/itinerary has started, one or more travel services cannot be realized or if WORLD LIFETIME JOURNEYS and its partners consider that one or more travel services can’t be done due to different difficult and unforeseen situations that might appear, we and our partners will offer the client other alternatives without incurring any additional costs, in order to continue with the trip or if that’s the case, we will refund the money difference between the paid travel services and the services done during the holiday, except any Optional Tours and Activities that are bought from the local travel agents at destination. If for good reasons, the client/customer/tourist is refusing to accept the new travel arrangements, then we and our partners/suppliers will do our best in the shortest possible time to provide the client with transport back to the departure point or to another place that both WORLD LIFETIME JOURNEYS and the client have agreed. When appropriate, we will also compensate the client. NOTE: Our first priorities are customer’s safety and satisfaction. If we have valid reasons for not providing one or more services included in the holiday package chosen by the client, such as difficult situations that are a real danger to the security or safety of our customers, then the client/customer/tourist must accept the alternative travel arrangements made by us and our partners/suppliers, considering that we are in the best possible position to take care of you. In case that any dangerous situations arise, WORLD LIFETIME JOURNEYS and its partners and/or suppliers will refund the client as appropriate due to the fact that they cannot continue with the holiday package.

4.5 WORLD LIFETIME JOURNEYS has the obligation to give the client the following information with minimum 7 days before the holiday package/itinerary is about to start (when know we will inform the client several weeks before):

1. The timetables (departure and arrival times) for all the transports including the stop-overs or transfers.
2. The exact names and places for all the airports, stations for departure and arrival.
3. When possible, we will inform the client with the exact seats reserved in each type of transportation.
4. The name of the representative of our partner(s) at the chosen destination, the address of the partner’s office and/or the phone number and/or the e-mail of our partner(s) and also an emergency contact where the client can contact us in any emergency situation.

4.6 WORLD LIFETIME JOURNEYS and its partners are responsible for the smooth running of the travel services and obligations present in the holiday package chosen by you, except in the following situations:

1. When the failure of the obligations or the bad fulfilment of the obligations present in the agreement and the holiday package/itinerary are due to the fault of the client/customer/tourist;
2. When the failure of the obligations present in the agreement and the holiday package/itinerary are due to force majeure situations, circumstances or events beyond our control that nor WORLD LIFETIME JOURNEYS, nor its partners could predict or avoid (timetables or itinerary changes and modifications, lateness/delay in any form of transport due to traffic or other reasons unpredictable by us, natural disasters and causes which prevent the smooth running of the transport and/or accommodation, sudden war situations or terrorist attacks, strikes, demonstrations etc.)
3. If the failure to fulfil the travel services and the agreement obligations is due to our partners and suppliers (foreign agency) from the destination country of the chosen package/itinerary, WORLD LIFETIME JOURNEYS will call for responsibility (liable) the partner or supplier of the travel services at destination, which is liable for refunding partially or integrally the client/customer/tourist. In this case the terms and conditions of the partners or supplier will come into force.

NOTE: WORLD LIFETIME JOURNEYS is not responsible for the damages or inconveniences caused to the client due to lateness/delay of any transport presented in the chosen holiday package/itinerary (inclusive of flights and charter flights), due to loss of baggage (or any other items held by the client) and due to other situations or circumstances over which the transportation company has the entire responsibility. In consequence, WORLD LIFETIME JOURNEYS is not liable to refund the client partially or integrally for the travel services/holiday package/itinerary paid, but as the main organiser of your holiday package or travel services we will do whatever it takes to recover the money lost from our partners.

4.7 WORLD LIFETIME JOURNEYS is not responsible for situations/circumstances when inconveniences are created due to referrals of differences between the official classification of the travel services present in the chosen holiday package (accommodation place, type of transport, restaurant, attraction etc.) and their quality (e.g A hotel is classified as 5 stars, but in fact it looks like it has no more than 3 stars). The classification of the accommodation places (hotels, pensions, bungalows, camping, resorts, lodges, cottages etc.) from the advertised places and countries is the official one given by the tourism and resort ministers from those countries. Sometimes, the classification and quality of some travel services don’t match the ones from United Kingdom or from your country (e.g A 4 stars Hotel from India might be of a lower or higher quality than a 4 stars Hotel from Japan).

However, we always do our best to ensure that our customers satisfaction is met and we are checking each accommodation or travel service as best as we can.

4.8 The unconfirmed unpaid special requirements such as room preferences (double/king/twin beds, rooms at a certain floor, rooms with special views such as ocean/mountain/garden/court view) or transport seats for certain means of transport or certain restaurant tables (table with lake view, private table etc.) which are all for informational purposes, cannot be considered valid reasons for cancelling the holiday package/itinerary or for further complaints.

4.9 In case an accommodation is overbooked due to the faulty activity of the hotel, hostel, pension, bungalow, camping, resort, lodge, cottage etc. before or after the holiday package/itinerary has started, WORLD LIFETIME JOURNEYS will offer through its partners/suppliers a similar or a superior quality accommodation, in the same area or very close to it, without increasing the price or without asking for extra costs. In case this unwanted situation of overbooking arise with minimum one week before the scheduled holiday package is about to start, and we are unable to offer you similar or superior quality accommodation or travel service, you as the client/customer/tourist have the right to either accept the proposed offer or to cancel the whole holiday package/itinerary without incurring any penalties, but have no right of asking for extra compensation.

4.10 WORLD LIFETIME JOURNEYS can advise you in regards with any vaccinations that are required for the destination country of the chosen holiday package/itinerary.

4.11 WORLD LIFETIME JOURNEYS is helping you with information about passports and visas and the length of time that is needed to obtain such visas. Please check on our website (or another website if you don’t find the information needed) the information for British Citizens regarding passports and visa requirements for the specific destination you want. For overseas passengers, we will be happy to support with any information and help you might need.

4.12 We have the responsibility to offer you the travel arrangements that you booked with us as they were described on our website or as they were described in the special itinerary created for you. If part of the travel services arranged are not the same or similar with the ones presented on the website and resulted in your lack of enjoyment, then you can ask for some compensation not before proving that the travel arrangements were very different than the ones described and you took all the reasonable steps to minimise the damage or loss provoked (you must inform us immediately about any incorrect service).

4.13 We cannot be held liable for any injury, illness, death or any loss that was suffered during a holiday package bought from us, unless it is proved that it was totally our fault. We cannot be liable for any incidents, injury, illness, death or any loss suffered as a result of our partners and suppliers fault. If you booked different accommodation, extra trips, facilities, tours etc. that are not bought from us or they are not part of the initial booking, we are not liable for these, but as a good gesture we can follow up with advice and guidance on what to do.

4.14 Also, we are not responsible for not enjoying your holiday or for suffering any loses or for having problems on your holiday due to reasons that you did not make us aware of before booking the holiday. Regardless the nature of your claims we will not be liable if the suffered damage or loss is the result of one or more of the following:

1. It is the fault of the affected person or the members of the travelling group.
2. It is the fault of a third party unconnected with your holiday which we couldn’t predict or avoid.
3. It is due to an event or circumstance beyond our control or beyond our partner’s control that we could not predict or avoid even after we take all reasonable care.

4.15 It is our responsibility to give you the travel services that we promised at the time of booking a holiday package and agree for. The laws and regulations of the destination country in which you make a claim or complaint are also connected to your chosen holiday package and constitute the base of the question if the travel services have been properly provided or not. If the travel services that caused a claim or complaint from your side are compliant with the local laws and regulations for that country or destination at the time the claim or complaint was raised, then those travel services will be considered as satisfactory and properly provided. It is the same situation as when those travel services are not complying with the UK Laws and Regulations which would have been applied if the travel services would be offered/provided in UK.

4.16 We cannot be held responsible or liable for the accommodation services or products presented on our website or marketing materials that result in a loss suffered by you because of using the information provided. We aim to provide you with the best and most accurate information as we can, but we cannot always be 100% accurate in the information we provide as we also depend on our partners and suppliers and what information we get from them. We strongly recommend you not to take with you in your holidays more than it’s necessary in terms of baggage, money, valuables and please keep them in the safe provided at your hotel (if there is one) or in a secure place as your belongings are taken at your own risk. We, our partners and suppliers cannot be held liable or responsible for any loss to your belongings, money or valuables.

4.17 The following manners or situations will also exclude or limit our liability:

1. You acknowledge that the Contractual Terms and Conditions of our partners and suppliers as well as those for the transportation companies under the “Conditions of Carriage”, form part of this present contract that is between you and us. On written request we have the obligation to send you those Terms and Conditions of our partners and suppliers in cause and the Conditions of Carriage.
2. We will benefit from any limitation of the compensation that appears in any convention such as Paris Convention (in regards with accommodation), Montreal Convention (in regards with travel by air), Berne Convention (in regards with travel by train), Athens Convention (in regards with travel by sea) or any other convention which exclude our liability or limit the compensation you can claim for death, injury, loss, damage or delay to your luggage or delay to passengers.

5. The Rights and Obligations of the client

5.1 In case the client/customer/tourist is not able to go in the holiday package/itinerary anymore, he/she can leave the travel services agreement and the holiday package if possible, to another person of his/her choice, but who fulfil all the conditions and criteria of the chosen holiday package/itinerary. In such a case like this, the client must inform WORLD LIFETIME JOURNEYS in written with minimum 14 days before the start of the package/itinerary. The new client must accept the present Terms and Conditions as the Contract. For all the travel services and especially for the transport tickets (most of the time for the plane tickets) it will be not easy to make the transfer of the seat and name from one client name to another. When changing a name on any reservation/booking will incur extra fees or a new payment for a new ticket is needed, the client/customer/tourist who decides to leave his/her holiday package/itinerary to another person, together with the new client on the new agreement are responsible for the extra or new payment of the travel services and especially of the transport tickets (NOTE: Only the travel services and transport tickets where we cannot transfer or change the name on the booking will be affected. All changes are subject to availability).

The administration fees for the changes made will also be payable.

5.2 In case the client is informed by WORLD LIFETIME JOURNEYS with minimum 12 days before the start of his/her chosen holiday package/itinerary that one or more important/essential points or travel services have been modified (other than force majeure, safety, extreme conditions reasons or events beyond our control), the client has the following options:

1. He/she can decide to terminate the agreement, without any penalties or extra fees and WORLD LIFETIME JOURNEYS will refund the whole amount of the holiday package/itinerary within 14 working days.
2. He/she can accept in written (e-mail, fax, post) in maximum 48 hours from the time they are notified of the modification.
3. He/she can change the holiday package/itinerary with another one which can be either cheaper or more expensive than the initial one. Then, we will together adjust the price differences, where we will refund any amount in case that the new chosen holiday package is cheaper or the client has to pay extra in case the new chosen holiday package is more expensive.

5.3 In case that WORLD LIFETIME JOURNEYS has to cancel the holiday package (we will not cancel less than 2 weeks before travel date, unless an event beyond our control occurs), the client/customer/tourist can ask for compensation (see below compensation policy), due to not fulfilling the holiday package/itinerary by the agency, except the following situations:

1. When the cancellation is made for valid reasons or for not achieving the necessary number of people for that holiday package/itinerary.
2. When the cancellation is made due to force majeure situations (timetables or itinerary changes and modifications, lateness/delay in any form of transport due to traffic or other reasons unpredictable by us, natural disasters and causes which prevent the smooth running of the transport and/or accommodation, sudden war situations or terrorist attacks, strikes, demonstrations etc.). For more see Article 7, Point 7.16 Events beyond our control.
3. When the cancellation is made due to the client’s fault.
4. When there is believe or signs of a fraudulent payment or a booking has been made fraudulently or if the lead name or member of your party is banned from travelling with us.

All the above apply to major changes as well.

For Compensation the following apply:

If we give you notice of cancellation or major change:

60 or more days in advance you will be entitled to £0 compensation

25 to 59 days in advance you will be entitled to £10 compensation

12 to 24 days in advance you will be entitled to £20 compensation

5 to 11 days in advance you will be entitled to £35

4 or less days in advance you will be entitled to £45

5.4 The client/customer/tourist has the right and obligation to notify in written any failure or the partial fulfilment of one or more travel services by following the next two steps:

1. The client will notify our partner/supplier from the destination country, immediately the problem was seen.
2. The client will notify us within 24-48 hours of the problem that arise, so that we can investigate it and take the necessary steps to correct any mistake.

NOTE: Our main goal is the total customer satisfaction and to make you as the client/customer/tourist feel perfect in your holiday so that in the end we remain friends and you can choose our services again. However, it is against our power and control everything that happens at your destination country (when the total responsibility will be held by our partners/suppliers) from the moment you start the holiday package until it’s finished. We can only help you and give you our full support so we can try to change and modify what we can, if you tell us about any problem incurred during your holiday in the shortest possible time. If you notify us too late, it might also be too late for us to do any investigations about the encountered problem.

5.5 The client/customer/tourist is responsible for any consequences that arise due to not respecting the travel services and program present in the holiday package/itinerary or due to losing the passports, national IDs or any other documents or money.

5.6 The client/customer/tourist is total responsible for respecting the security procedures and conditions present at the country borders they travel to.

5.7 The client/customer/tourist and all the travel parties on the travel services agreement have the responsibility and obligation to buy well in advance (we strongly recommend to buy it immediately after paying the deposit and agreeing with the travel services agreement) the absolutely necessary and mandatory in some cases TRAVEL INSURANCE. 

Part of this terms and conditions or travel services agreement is for you to take appropriate Travel Insurance and Cancellation Cover suitable to cover your needs which will cover you and refund the money (please check their policy) in case you have to cancel your holiday or for any emergencies that can appear while away on your holiday. We can help you in buying your Travel Insurance, Cancellation Cover and any other extras through our partner Holiday Extras. It is your responsibility to indemnify us for the full cost if we incur any losses or expenses that arise from you failing to take appropriate insurance cover.

5.8 The client/customer/tourist and all the travel parties on the travel services agreement have the responsibility to buy additional insurance to avoid any unwanted situations that can cause the cancellation of a package/itinerary and not only. By buying additional insurance such as Cancellation and many other extra covers, you can be refunded in an unhappy situation of cancelling a package due to very important and proved reasons.

5.9 The client/customer/tourist and all the travel parties on the travel services agreement have the responsibility to buy other additional insurance to cover additional things such as: Gadget Cover, Travel Delay Cover, Loss of Passport Cover, Winter Sports Cover and many more (all provided when quoting for travel insurance).

NOTE: We strongly recommend you to buy the Cancellation Cover (please check for one that will cover the total cost of the holiday package/itinerary) and any of the extra covers that you think you might need. If you decide not to buy additional cover, WORLD LIFETIME JOURNEYS is not liable for any compensation or refund due to unwanted and unpredictable things and situations that can happen before or during the holiday package/itinerary.

5.10 During the holiday packages/itineraries that are made in groups and not individually, the client has the obligation to pay the single supplement for accommodation, in case WORLD LIFETIME JOURNEYS cannot find a room partner with 14 days before the start of the holiday/trip.

5.11 The client must know that generally speaking, in most of the countries in Europe and in the world, the check-in for accommodation is no earlier than 2pm (14.00) and the check-out is no later than 11am (11.00). Of course, there are exceptions or a later or earlier check-out can be arranged (possibly at extra cost for the late check-out).

5.12 The client/customer/tourist has the right to cancel the holiday and the present travel services agreement any time, but he/she will incur a Cancellation Fee or the refund will be made conform the Cancellation Policy. If the client has a valid reason for cancelling the holiday package/itinerary or due to force majeure, then the insurance company from which the client has bought the Cancellation Cover (if the client decided to buy one) will refund partially or integrally the money. Please check your Cancellation Policy from the Insurance Provider and see how you can claim your money back.

5.13 The client/customer/tourist has the right to change the accommodation from one or more places present in the chosen holiday package, to remove or add activities or attractions or to add or remove any tours or other travel services. In any cases like these, WORLD LIFETIME JOURNEYS will check the possibility of a change and we will inform the client in the shortest possible time about it. Penalties or extra fees might incur of up to 100%. Also, extra costs might be added when adding an activity, attraction or tour. The client must inform us of the intention to change, add or remove any travel service with minimum 7 days before the start of the holiday package. All changes are subject to availability.

5.14 The client/customer/tourist must pay at the reception of the accommodation place any local fees that are not included in the chosen holiday package/itinerary such as resort fee, cleaning fee, government levy fee or any other local or national fees.

5.15 The client(s) has/have the obligation to present his/her/their passports or national IDs to the reception of the accommodation place they will sleep in, together with the Voucher or the Holiday Package/Itinerary given to you by WORLD LIFETIME JOURNEYS.

5.16 If the client has to complete additional documents or steps to be able to go for the holiday package (such as travelling with a minor, changing the name after marriage etc.) then he/she has the obligation to follow the legal procedures so that everything is right and ready before the start of the holiday/trip. In regards with any vaccinations, visas or permits we can help as much as we can with information and guidance, but it is your total responsibility to arrange them (some visas, permits must be arranged in advance, others can be obtained when arriving in the airport of the destination country). We cannot be liable or responsible if you cannot travel or are denied boarding or entering a country due to you or other members in your party failing in obtaining the necessary documents prior to travelling.

5.17 In case only the Lead Client has booked the holiday and agree for the present travel services agreement/terms and conditions, but one or more people are travelling for the same holiday package/itinerary, then the present conditions and points from this travel services agreement are valid and apply for the whole group.

5.18 The client/customer/tourist has the obligation to pay in time (Please see Article 3, point 3.1) the total amount for the holiday package/itinerary present in this travel services agreement he/she agreed for. Also, he/she has the obligation to verify and keep all the receipts, invoices and documents given from us keeping in mind also the information about the departure (departure time, embarking time, place of departure etc.). To avoid any unwanted situations, please be at the departure point well in advance (for flights minimum of 2 hours is required). It is your responsibility to leave reasonable time for arriving at the airport. We cannot reimburse the money if you miss your transportation regardless the reason for it.

5.19 The client and all the parties in the travelling group are required to check and do all the necessary vaccinations if travelling to a country that require such vaccinations. It is the client(s) responsibility to do these vaccinations and WORLD LIFETIME JOURNEYS is not liable for any unhappy situations that might arise from not following the advises and not doing the vaccinations.

5.20 The client(s) are not allowed to carry any Hazardous Materials with them during the flights and not only. Please check very well with the Prohibited Items you are not allow to carry.

5.21 In regards with the flight tickets, changing names, cancellations and alterations to the tickets and any refunds are only permitted in certain limited circumstances as set out in the relevant Airline’s Conditions of Carriage and the applicable fare rules. All requests for name changes, cancellations, alteration and refunds shall be requested in written to WORLD LIFETIME JOURNEYS and shall be subject to payment of the relevant Airline’s standard charges and any Miscellaneous Charges required by WORLD LIFETIME JOURNEYS (as varied from time to time).

5.22 It is your responsibility to act properly and not to offence anybody. Think about your actions and the effect that can come upon others. We have the right to prevent you from continuing with your holiday arrangements totally or partially or to cancel your holiday and terminate your contract if we, our partners and suppliers or a person in authority see or believe that the following situations appear:

1. Your actions or behaviour disturb, upset or annoy others (other customers, our partners or suppliers, members of staff), put them at risk, damage any property.
2. Your actions or behaviour cause the transportation to be delayed or diverted.
3. You are declared unfit to travel (it is your responsibility to assure that you are fit to travel).

There is a chance for you to continue your holiday but you will be restricted from certain travel arrangements. You and all the travelling group on your party will be liable for any damage to the accommodation and the parts within it, for damage to the transportation forms, for damage to the rented car (if applicable) and for damage to any of the travel services presented on your holiday package, together with all the legal costs we incur in trying to pursue a claim.

5.23 It is the responsibility of the Lead Name/Lead Client to inform all the passengers in the travelling party about any change that appears.

5.24 Under the new GDPR you have rights including the right for your personal data to be erased from our systems. However, by asking us to delete your information from our systems before a holiday package, travel service or travel product was fully finalised (concluded) it will lead to your holiday, service or product being cancelled without refund.

6. Complaints

6.1 In case the client/customer/tourist is not happy with the travel services provided by WORLD LIFETIME JOURNEYS and its partners/suppliers, he/she has the obligation to communicate immediately to our partner/supplier all the problems created or any inconvenience created, asking for the correction of the situation. In case the problems or inconveniences are not corrected or solved, the client must immediately notify us and the partner/supplier (our partner from the destination country, accommodation place, restaurant, attraction, guide etc.) in written. WORLD LIFETIME JOURNEYS is not liable for any complaint that is made after the holiday package/itinerary has finished or long after the unhappy moment was consumed.

6.2 Following the complaint from the client/customer/tourist, WORLD LIFETIME JOURNEYS and its partners/suppliers have to act immediately to solve the problem and find a valid solution. In case that the complaint is not solved totally or it is solved only partially immediately after it has occurred, then the client has the right to write a complaint to us in maximum 7 days (one week) after the end of the holiday package/itinerary and we have the obligation to respond to it in maximum 30 working days.

6.3 If the problem that caused the complaint is not solved immediately and in case that the client is not writing a complaint immediately after he/she was informed that the problem cannot be solved, then the client is losing the right to ask for any further compensation or refund.

6.4 WORLD LIFETIME JOURNEYS is not liable for the optional tours/trips/activities that are not bought from us, but from a local agency instead. Any complaints about the problems that arose from these optional tours/trips/activities must be made to the local agency.

6.5 In case of EARLY BIRD BOOKING holiday packages/itineraries, no changes or modifications to the travel services can be made, except adding more tours/activities etc. If the client wants to change something, then the Discount for the EARLY BIRD BOOKING becomes automatically invalid and the normal amount for the holiday package/itinerary must be paid in full.

6.6 Please note that errors or inaccuracies can appear on our website, including any pricing errors. We have the responsibility to rectify in a timely manner any errors that are found, but WORLD LIFETIME JOURNEYS is not liable for any complaint brought from you or any third party in relation to these errors.

6.7 To be able to investigate the case for you, any injury, sickness or illness that occurs whilst you or someone in your group are on your trip/holiday/journey either in UK or abroad must be reported to us as soon as it has occurred and no later than 14 days (including weekends) from the moment you and the other passengers in your group have returned back home. Otherwise we will be unable to assist you with any action. If you or someone in your group make a false, exaggerated or fraudulent claim, you or the person(s) in cause may face legal proceedings in the UK or in the country where the accident/injury/illness has happened, which can be up to prison. We will also seek to get back any payments that we incurred due to your false, exaggerated or fraudulent claim.

6.8 If an injury, sickness or illness has definitely occurred while on your holiday, together with any claim, you should provide by email all details of the event and any necessary paperwork (medical records, relevant photos from your holiday, details about the excursions you took, meals, drinks etc. and their receipts), so we can proceed by contacting the hotel or supplier, requesting an investigation. All evidence must be accompanied by your name and the person in cause and the booking reference. We will follow our standard incident process, but in case you wish we suggest using the Travel Network’s Group Arbitration Scheme which is an independent assessment of all facts and the outcome is legally binding. We strongly recommend to be very cautious in using the doctors and lawyers that a claims management company suggests as there is a high risk that these are run by all the same people and there could be very costly consequences.

6.9 If you are getting ill or suffer any accident while on your holiday, you must be seen by a local doctor (sometimes costs can be covered under the Travel Insurance) and go to your GP when you return back home.

7. Penalties, Cancellation Policy and Changes

7.1 For the cancellation policy of the chosen holiday package/itinerary, please check with us before booking. Generally, the Cancellation Policy is the following, but it will be totally confirmed when booking:

If Cancellation notice is received 90 or more days before holiday starts, you will lose the deposit paid.

If Cancellation notice is received 70 to 89 days before holiday starts, you will lose 30% from the money.

If Cancellation notice is received 55 to 69 days before holiday starts, you will lose 50% from the money.

If Cancellation notice is received 40 to 54 days before holiday starts, you will lose 70% from the money.

If Cancellation notice is received 26 to 39 days before holiday starts, you will lose 90% from the money.

If Cancellation notice is received 25 days or less before holiday starts, you will lose 100% of the money.

NOTE: The cancellation policy and the terms for refunds might be different from country to country or from place to place. The Cancellation must be done in written. It can be done by telephone as well, but in this case it must also be accompanied by the written cancellation email.

VERY IMPORTANT NOTE: There is an exception to the above general cancellation dates. If you decide you wish to change or cancel transport arrangements such as flights for example but not only, names or dates on the reservations, each individual transport company or airline policy will come into force and the result could be up to 100% cancellation charges regardless the notice period you gave us. If that would be the case and the change will be in fact treated by the transport provider as cancellation, we will charge you the full amount for issuing other tickets plus the administration fee. If the tickets are lost and reissuing is not possible, you are responsible for paying in full for the new tickets which can be more expensive as initially.

7.2 In case the client has bought a special holiday package/itinerary (e.g for Christmas, Easter, New Year Eve, special events like concerts, sport events or charter flights), the special Cancellation Policies will apply. These can be sent to the client via e-mail/fax/post.

7.3 In case that the client has paid the deposit for the holiday package/itinerary to WORLD LIFETIME JOURNEYS and is not paying in time (Please see Article 3, point 3.1) the remaining amount of money until full payment has been made, then we have the right to cancel all the travel services booked for the client and to keep the deposit or the amount paid until that date. In this case no refund will be made.

7.4 In case an embassy is refusing a client/customer/tourist to receive the visa to enter the country where the holiday package/itinerary will be running, he/she will lose all the money paid to WORLD LIFETIME JOURNEYS and its partners/suppliers. In normal conditions when all documents are clear and ready for the embassy, the embassy officer will not refuse the tourist visa, unless there are problems found with the persons travelling or with their documents. (Please make sure you have everything ready in time, all documents needed in place and the travelling documents valid for minimum 6 more months from the date of departure from the destination country)

7.5 By law, the client/customer/tourist must fully achieve/fulfil all the conditions to go out from United Kingdom or from their residence country (no problems at the border or passport control) and the conditions to travel without any problems out of their residence country and especially in the destination country of the chosen holiday package. In case the travelling conditions are not met by the client/customer/tourist or if he/she/they after entering the destination country where the holiday package/itinerary will be running, refuse to return to their residence country, the client(s) will support any expenses made by the authorities with him/her/them. WORLD LIFETIME JOURNEYS is not liable for any problems created by not matching the travelling conditions of the client(s) and is not responsible for any refund or expenses made.

7.6 Penalties that are similar with the total price paid for the holiday package/itinerary, are not refundable in case the client/customer/tourist doesn’t arrive in time at the airport or at the embarking point, if he/she cannot go in holiday because the travelling documents are not right or if the border officers don’t allow the client(s) to pass or to embark the transport.

7.7 If the client decides to cancel a holiday package/itinerary, he/she has to write a special letter that will be sent to us by e-mail, fax or by post in which will appear all the details for the chosen holiday package paid for, together with reasons for cancellation. If the client doesn’t follow the cancellation procedures, the letter of cancellation will not be valid.

7.8 WORLD LIFETIME JOURNEYS will offer some compensation to the client depending the level of the obligations from the agreement, that are not respected.

7.9 In case WORLD LIFETIME JOURNEYS or any of its partners or suppliers decides to cancel a holiday package, but without a valid reason to do it, then the client/customer/tourist is entitled to:

1. Take a substitute package of equivalent or superior quality if we are able to offer such a substitute;
2. Take a substitute package of lower quality if we are able to offer one. In this situation, you as the client are entitled to receive from us the difference in price between the price of the package purchased and that of the substitute package;
3. Get a refund for all the monies paid under the contract.

7.10 Please note that any refunds you are entitled to, will be paid to you back, only when we receive the funds back from the partner(s) or supplier(s). If you use any transport or flights even partially, the costs for the tickets cannot be refunded. WORLD LIFETIME JOURNEYS is not responsible for a Partner or Supplier’s failure to pay a refund. NOTE: Because of the cheap price, many of our packages come with non-refundable flight tickets, non-refundable rooms, non-refundable car rentals etc. In all these situations if you decide to cancel your holiday or we need to cancel the holiday under force majeure or extreme circumstances, you will not get back any money you have paid us (unless we can get them back from our partners and suppliers).  As a result of your cancellation of non-refundable travel services, 100% cancellation charges will apply.

7.11 If your reason for cancelling your holiday package/itinerary is covered under the terms and conditions of your travel insurance policy, you will be able to claim back your money (cancellation charges) through your insurer. Always have a proper Travel Insurance and Cancellation Policy in place. Please note that if you cancel the holiday you still need to pay any charges for changes made, insurances, deposits paid for pre-booked excursions or services and the APC sum (ATOL Contributions) that were done/booked before the cancellation.

7.12 If you as the client want to do any other changes rather than flights, as usually we will do our best to do those changes and fulfil your new requirements as much as we can, but because all travel services and agreements are subject to availability we cannot always guarantee that we can make those changes. Also, if for any reasons we cannot do the changes for free (because we also depend on our partners and suppliers policies) charges for any changes will be incurred by you, but prior to payment it will be confirmed to you. All the changes and communication must be in written from the Lead Name/Lead Client. The charges that will be incurred by the client due to the changes he/she made, will be taken from the bank account on file at the price agreed in the day when the change was made. Also, besides the extra cost, we will charge you an administration fee for any change that you do on the booking. For more information about our charges please check the Frequently Asked Questions Page.

7.13 Please note that you cannot change all the persons from the travelling group. A minimum of one person above 18 years old, must remain on the booking file. If there will be less people travelling than initially, you will have to pay extra cost for accommodation when a double room becomes single for example. You can also lose any reduced costs or discounts. If your travelling party is composed by more than 1 people, the changes done will apply to all persons travelling in that group. You must know that all non-refundable travel arrangements such as non-refundable rooms or non-refundable transport tickets for example, cannot be changed at all and the result could be the cancellation of those services and a charge of up to 100%. If none of the people (including the person over 18) can travel, then you must find a suitable travelling group whom you can transfer all your travel arrangements but not before our agreement and before accepting the terms and conditions and payment rules, plus all payment charges for any changes will be collected.

7.14 If we need to change all or part of your travel arrangements we will get in touch with you and inform about the changes by email and/or phone, so it is well advisable for you to regularly check your email that you gave us at the time of booking. Regarding minor changes (for example facilities, certain meals or items on the menu, attractions etc. that are presented on our website and/or our flyers, brochures, posters etc. can be withdrawn by our partners/suppliers for reasons beyond our control. Also minor changes include changing the time of departure for a flight with less than 12 hours, an extra stop on your route to the final destination, changes to the type of plane, accommodation change to a similar standard, change of the airport that will be in the same city or area etc.) as soon as we find out, we can let you know about these. For any minor changes no compensation will be paid.

Regarding the major changes (for example changing the destination or resort completely, changing the time of the outbound or inbound flight with more than 12 hours, changing the level of accommodation with at least one full start etc.) we will inform you as soon as possible. For more information see Article 5, Point 5.2. We are not liable for any compensation due to events beyond our control.

7.15 About the changes for flights, you must check with us 48 to 72 hours before travelling to see if you didn’t miss any changes. We will definitely inform you in advance of any change in flight times, departure points, duration of flights which you must understand that we could not avoid these changes due to safety or security reasons, commercial or operational reasons or because unforeseen, unavoidable and extraordinary circumstances all beyond our control. We usually inform you by email, so please check regularly your email address that you gave us at the time of booking and tell us in case you changed your email address or are using more than one for email correspondences. If there is a failure in sending the email to you, we will call you to get another email from you and inform about the change. Taking into consideration that we informed you in advance about any change in transportation, WORLD LIFETIME JOURNEYS will not be liable for any missed flights by you or anyone in the booking.

7.16 VERY IMPORTANT NOTE: We classify events or circumstances beyond our control the following: natural or nuclear disasters, fire, present bad weather at the time of departure or at the destination airport, volcano eruption and ash clouds, war and threat of war, piracy, epidemies and contagious diseases, strikes of any type, rebellion or riot, disputes, government or authorities acts, airports, ports, stations strikes and closures, restrictions to UK airlines due to the decision of UK to leave the European Union, sudden change from the Foreign Office advice advising not to travel to that destination anymore, building works carried outside your accommodation which we haven’t been informed of, terrorist attacks or threatening air traffic management decisions and more which all are unusual, unforeseen and lead to long delays or cancellations. If any of the above situations beyond our control will arise and you will lose a large part if your holiday, we’ll try to offer you an alternative to your holiday if possible. If you will not accept the alternative offered by us, you will have the right to ask for returning back to your home country as soon as possible. We will try where possible to arrange for you the transport back home at no extra cost to you, but this will not represent an obligation for us.

7.17 Under the EU Law (EC Regulation 261/2004) you have the right in some circumstances to ask for a refund or compensation from the airline that provides you with the flights to the destination presented in the holiday package chosen by you, in case of cancellation or delay to flights or denied boarding. You can read full details of your rights in the EU Airports or available from the airlines. In such cases like these, a reimbursement from the airline will not entitle you to a refund of your holiday from us. You only have the rights to ask for a refund or compensation from us under the present Terms and Conditions or Travel Services Agreement. If we need to pay to you back any money, the payments you receive from the airlines will be deducted from the total amount we need to pay you.

8. Liabilities of both parties

8.1 This travel service agreement or Terms and Conditions are governed by the laws of England and Wales and both parties agree to submit to the jurisdiction of the English courts at all times.

8.2 Both parties that agreed with this travel services agreement (WORLD LIFETIME JOURNEYS and the other company in case the agreement is made with a legal entity – another company/business) declare that are legal registered companies in their residence countries and declare that are not in the process of liquidation or bankruptcy, so they do not need a third party to conclude this travel services agreement.

9. Disputes and Indemnification

9.1 Both parties agree that all the disagreements regarding the present travel services agreement or resulting from interpreting, executing or cancelling it, will be solved amiably by representatives of both parties.

9.2 In case that any problem or disagreement that arises from the actual travel services agreement (terms and conditions) and from the services provided by our partners and/or suppliers (other than situations presented in this agreement for which we are not liable) cannot be solved amiably by representatives of both parties, then WORLD LIFETIME JOURNEYS and the client/customer/tourist or the legal entity (another company/business we entered into agreement with) will address the issue(s) further to a court or tribunal from the area of Birmingham (United Kingdom).

9.3 You and all persons in your travelling group agree to indemnify WORLD LIFETIME JOURNEYS and all our Partners and Suppliers, against any claims, damages, demands, causes of action, losses or other costs (including legal and accounting fees) brought by you or any third parties in result of:

1. Your breach of this travel services agreement.

2. Your violation of any laws or rights of third parties.

3. Your use of our website (by using https://www.worldlifetimejourneys.com you are accepting our Privacy Policy and our website Terms and Conditions).

10. Documents attached to your confirmation email

10.1 The Holiday Voucher, the Treatment voucher/ticket, the Special Event Package/Itinerary or the Discounted Special Offer Package depending on each individual case.

10.2 The Holiday Package/Itinerary chosen might be also attached to the confirmation email with details about every activity and place within the package. (on request)

10.3 The Confirmation Invoice and receipts showing the deposit and full payment (at a later date).

10.4 Extra Discount Flyers, business cards, brochures with other holiday packages and offers can also be attached to the other documents.

11. Other important details

11.1 GDPR: To find out about how we protect your personal info and how we deal with your sensitive data, please refer to the Privacy Policy document you received from us before booking or on the website at https://www.worldlifetimejourneys.com/privacy-policy/.

11.2 CRUISE ARRANGEMENTS (where applicable): By their nature, cruises often depend for their maximum enjoyment upon the ship reacting to the prevailing conditions throughout the duration of the cruise. For this reason, a flexible approach is required for such voyages. We reserve the right to change the ship or make adjustments to the advertised itinerary to take into account passenger safety, comfort and enjoyment, technical and mechanical difficulties and also weather conditions including ice, sea and river conditions. The Master of any ship must at all times have paramount concern for the safety of his ship and for the safety and comfort of his passengers and crew, and for this reason he has an overriding discretion at all times to act as he sees fit. This may include a decision to change course and, if necessary, to alter the cruise itinerary. The Master may also withdraw some of the ship’s services or facilities, including closure of the outer decks and the deployment of deadlight window covers, if he determines that this is in the interest of passenger or ship safety. Subject to these terms and conditions, we shall not be liable for any consequence arising from the sea or rivers, technical and/or mechanical problems arising on the ship, ice and/or weather conditions experienced during your holiday. The Master of the ship has the right to stop at any additional port(s), omit or substitute any port(s) or deviate from the advertised itinerary in any way he sees fit. Further, we cannot be responsible for any failure to meet the advertised arrival or departure times for any port(s) of call. Sea and river transit can often be subject to delay by reason of operational circumstances or prevailing local conditions or other circumstances entirely outside our control or that of the Master of the ship, and in no circumstances can we be held responsible for such delay or for any consequences. Please note that the performance quality and reliability of a ship’s satellite and telecommunications services will usually be less than that of equivalent land-based services. Also, the availability and/or quality of performance of such services may vary according to weather conditions and the ship’s geographic location. In the event that the performance quality of such services is reduced or that such services are unavailable for any reason, this will not be considered a major change to your holiday and no compensation will be payable to you.

12. Final and other general details

12.1 WORLD LIFETIME JOURNEYS sell a great variety of travel services and other travel related products and/or souvenirs either from personal stock or from its worldwide partners and suppliers. Each of our partners and suppliers normally have their own terms and conditions in addition to ours and they must be accepted and understood by you because are connected to these Terms and Conditions. Some of the programs, software and contents found on our website are owned or licensed by us and also by our partners or suppliers, so by using them you will be subject to further conditions of use and copyright. Our website where you can find all our holiday packages/itineraries as well as our products and souvenirs, can be found at https://www.worldlifetimejourneys.com

12.2 WORLD LIFETIME JOURNEYS is a Holiday Packages/Itineraries Agent that works in a tight co-operation with its partners and suppliers who are giving to us their products and services such as air and ground transportation, accommodation, meals, activities, tours, guides and porters, cruises etc.

12.3 Good news: We are members of the Travel Trust Association alias TTA which means your money are in safe hands. We keep all your money into a Trust Account that we operate through the TTA so you can be assured that your money are secured with us. Please verify us as members of the TTA by typing our Membership No. Q5786 or World Lifetime Journeys Ltd by using the following link https://www.thetravelnetworkgroup.co.uk/verify_member. We are also protecting your holiday financially by issuing when buying a flight inclusive holiday/package an ATOL Certificate from the ATOL Angel obtained through the TTA, immediately after your booking is complete and deposit was taken (please note that this ATOL Certificate is only valid if at least one of the flights is departing or arriving from/in UK). For information about the Travel Trust Association and how you are protected as a customer, please read https://www.thetravelnetworkgroup.co.uk/faqs.

12.4 Before you do any bookings, we strongly recommend you to check for travel advice on the websites of the FCO (Foreign and Commonwealth Office) and Travel Aware. They can advise on the safety and security of your chosen destination and help you make an informed decision before you do a booking. Check the following websites for more information

https://www.gov.uk/foreign-travel-advice

https://travelaware.campaign.gov.uk/

12.5 Besides holiday packages and other travel services, we sell on our website excursions and activities, also sometimes tickets to attractions and tourist objectives. You can pre-buy any of these by contacting us in case they will not show up as extras at the time of check-out. They must be booked and paid for before travelling and are supplied by our partners. Because these extras that we sell under activities, excursions, attractions etc. are not part of the initial holiday package, they will not be governed by the Package Travel Regulations 2018. As we act as an agent of the tour operator providing these services (same as many of our holiday packages) we will not be responsible for the provision of the travel services or for what happens during them, but we do our best for the extras you book with us to happen as we say on the website. If you choose not to book with us an excursion, activity, tour or attraction while at the destination or before travelling, but instead you book them with another company while on your holiday, then the contract will be with that company and not with us. We will not be responsible or liable for anything connected to it because it will not be part of your holiday package with us.

12.6 If you have any special requirements or needs such as a wheelchair access, special meals, dietary requirements, sports equipment, room with sea or garden view, special care and help etc., you must inform us at the time you discuss with us about booking a holiday with us or no later than immediately after your booking, so that we will have enough time to take your requirements and needs seriously and to take care of them by informing our partners and suppliers. If you fail to tell us about your requirements and needs and the booking with all the travel services are already made, we cannot guarantee that will be possible to further assist you with them. Also, we cannot be held responsible or liable for not providing you with the special requirements or needs due to you failing to tell us about them in time. It will be not our responsibility if you not enjoy your holiday because of this matter. If it will happen for a transportation provider, accommodation, car rental company etc. to refuse your entry due to any medical problems or special requirements and needs you might have which were not communicated to us before booking or immediately after booking, then we will not be liable for anything connected to these manners and what could arise from them. Also any special request you might have, it needs to be communicated before or at the time of booking so we can take care of it as the best we can do, but we can’t always guarantee that your special requests can be met.

12.7 In regards with most of our European Holidays (City Breaks, Summer or Winter Escapes, Self-Driving Tours etc.) we act as an agent for the airlines, accommodation, car rental, attraction companies that we provide through them. Therefore, the Terms and Conditions that they have will apply and will be connected to this present Terms and Conditions. At the time of Booking, these conditions will be provided to you via a link and you must accept them together with this Travel Services Agreement. Once you finalised a booking, you will be bound and deemed to have accepted all Terms and Conditions both ours and our partners and suppliers. Our partners and suppliers are responsible for providing you with the travel services booked through us.

12.8 Generally, we send all documents to the client online via e-mail or other methods. If you request a hard copy of the documents to be sent by us via post, then we have the right to charge an administration fee.

12.9 You agree and accept that your personal data, including any sensitive data will be used by us for the following purposes (few data such as name, email and phone number might be collected for a Quotation as well):

1. For making a booking of a holiday package or travel services with us.
2. For issuing and sending you transportation tickets, accommodation vouchers, confirmation invoice and other additional documents needed.
3. For being in touch with you in case there will be any changes in itineraries, times etc.
4. For providing you with the holiday package that you booked and any extra travel services connected to your holiday.
5. For sending you receipts, bills and for administrative reasons.
6. For security, statistics, tests purposes.
7. For crime and fraud prevention.
8. For responding and handling your requests and issues.
9. For tailor made holiday needs and for meeting the legal obligations to you plus training reasons.
10. For making your data available to authorities, government agencies, customs, immigration and security (we are obliged by law to do so) or to third parties in case of emergencies and other incidents related to your holiday.

For all these purposes, you accept and authorise us to use your personal data and transmit it to our own staff/offices, to our partners and suppliers, to other third party companies that we work with in relation with your holiday package, to government and their agencies, to payment card companies that we work with, to transportation companies and other third parties that we are obliged to do so. We may also want to keep your data for future marketing purposes and discounts, but we are obliged to ask for your consent to do it.

12.10 For emergency situations we require at the time of Booking, a contact from a third party person so we can contact him/her in case an emergency arise. We are not responsible or liable for any incident that appears as a result of you not providing us with an emergency contact.

12.11 Please make sure that you have completed with your e-mail address that you use and check at least daily. We have no control on any changes that might arise and if we contact you on the e-mail provided, but you do not check it in time or you don’t check it at all, we cannot be liable for any compensation or refund resulting from any such changes. By not responding to our e-mails or phone calls, we consider that you accept any change or modification might arise.

12.12 Please note, that it might happen sometimes (rarely though) when arriving at a transport check-in counter (especially for flights) the transport company and its personnel to show you in the system that the Reservation for you or on your name was not found. Do not leave the place, please check your ticket very carefully and if needed ask to talk with a supervisor. If the mistake is coming from the transport company, they are obliged to find you a seat in that plane/train/boat/bus etc., to find you a substitute transport or to pay you compensation/refund.

12.13 Please note that you are required to check in advance for any prohibited items, for any warnings or advice connected to the destinations you will travel.

12.14 If you or anyone in the travelling group has a special retired/youth/student/teacher visa or ticket, you must carry with you at all times the specific ID Card (retired person ID, teacher ID, student ID, youth ID etc.).

12.15 Both parties present on the travel services agreement have the obligation to keep secret and confidential all the details and clauses present within the agreement and not to pass any information to other parties under the Data Protection Act from 1998. Also, no damage of image or any other type of damage will be made to WORLD LIFETIME JOURNEYS and to its partners/suppliers.

12.16 Governing Law and Dispute Resolution Clause:

This Agreement or Terms and Conditions shall be governed, construed and enforced in accordance with the laws of England and Wales. Any dispute arising between the parties shall be dealt with exclusively in the courts of England and Wales. All disputes arising out of or in connection with the present agreement, shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one or more arbitrators appointed in accordance with the said Rules.

12.17 The actual travel services agreement can be modified or changed only with the written consent of both parties. No change or modification is accepted after this agreement was concluded. We reserve the right from time to time to modify these Terms and Conditions, but to make you aware of any changes (in case you have not ended up with your holiday).

12.18 You agree and warrant us the following:

1. You are a minimum of 18 years old and the age is sufficient to create with us a binding legal obligations agreement connected to your chosen Holiday Package/Itinerary. You are also capable of using our services and website.
2. You are legally authorised to act and decide for all the other persons travelling in your group and you represent them and accept the actual agreement and its clauses and conditions on the behalf of your whole group.
3. All the information supplied by you or your members of the group is true and correct.
4. You as the Lead Client or Lead Name are responsible to pass the information and clauses present in this agreement to all the members of your travelling group and to inform them about any details and changes.
5. You understand that you and those using your name and/or account are financially responsible for all the payments connected to the chosen Holiday Package/Itinerary and for using any of our services and website.

12.19 By accepting this travel services agreement/terms and conditions, the client/customer/tourist and all the travelling parties declare that are aware of all the details and clauses present in this contract and accept all conditions. You also agree that any violation of the clauses and conditions present in this agreement may result in:

1. Cancellation of the Holiday Package/Itinerary and the connected travel services without any refund.
2. Your forfeiture of any payment done towards the Holiday Package/Itinerary bought from us.
3. Your access to the chosen Holiday Package/Itinerary and its related services being denied.
4. Our right to debit your bank account with any costs and charges we incur as a result of such violation.